To keep every visit calm, safe and running smoothly for everyone, we ask all guests to read our policies before booking. Anything unclear? Just drop us a message.
We kindly ask for at least 24 hours' notice to cancel or reschedule any appointment. Group bookings need 48 hours' notice for parties of 3 or more, and 72 hours' notice for larger groups.
You can reach us by phone on +44 7391 213145 or by email at glamsoul20@gmail.com. Clients are responsible for remembering their appointment times. Cancellations due to circumstances beyond your control will always be rescheduled without a fee.
Please try to arrive around 10 minutes before your appointment. If you arrive after your scheduled start time, your treatment will still finish at the original booking time and will be charged at the original service price.
Full payment is due at the time of your treatment. We accept cash, Visa, Mastercard, American Express, Apple Pay and Google Pay. We're unable to accept personal cheques.
Products and services are non-refundable. Prepaid packages that are entirely unused may be refunded within 14 days of purchase.
All packages expire 12 months from the purchase date. Pre-payments are non-refundable and non-transferable. Refunds requested for medical reasons must be supported by written documentation from your doctor.
Glamsoul Beauty cannot be held responsible for any unknown side effects of a treatment.
Prices and services are subject to change without notice. The most up-to-date list is always the one on this website.
Please tell us about any health conditions, allergies, injuries, recent surgery, medication or pregnancy when you book, and again at your appointment. Some treatments are not suitable for certain conditions, and for your safety we may ask for written clearance from your GP before proceeding.
Conditions that commonly require clearance or make a treatment unsuitable include:
Waiting periods. If you have had Botox, dermal fillers or any other injectable, a chemical peel, microneedling, microblading, permanent make-up, or a laser or ultrasound treatment, please allow at least 2 weeks before booking a facial. If you have taken Isotretinoin (Roaccutane), we ask you to wait 6–12 months after finishing the course before any resurfacing, needling or laser treatment.
Withholding relevant medical information puts your safety at risk and may mean a treatment has to be stopped or a charge applied.
If you're feeling ill on the day of your appointment, please reschedule. Facials and treatments performed while unwell can worsen symptoms and are best postponed.
We maintain rigorous salon hygiene standards — including trained staff, sanitised linens and autoclaved metal implements — with regular disinfection of all high-touch areas. Any team member who is unwell will stay home. If you're experiencing symptoms of illness, please reschedule without penalty.
Cancellations within 24 hours normally incur a charge. However, during winter weather advisories or severe conditions where travel would be unsafe, you're welcome to reschedule without a fee — just get in touch.
We're unable to accept responsibility for any lost or misplaced items. Please keep valuables with you during your treatment.
Gratuities are entirely optional and never expected. Our therapists are always grateful if you would like to leave one, but there is no expectation and no set amount.
To help every guest relax, we ask that conversation is kept at a gentle level. Please silence or switch off your mobile phone when you check in.
Our treatment and relaxation areas are reserved for clients only. Visitors are welcome to wait in the reception area but cannot accompany clients into the treatment rooms.
Our minimum age is 12 years. All minors must be accompanied by a parent or guardian. Guests under 18 will need a signed consent form from their parent or guardian before treatment.
A patch test is required at least 24–48 hours before your first laser hair removal, lash or brow tint, lash lift or chemical peel, and again if it has been more than six months since your last treatment with us. This is a safety requirement, not a formality — we cannot carry out these treatments without one, even if you have had them elsewhere.
Every advanced skin, laser and aesthetic treatment begins with a free consultation and a written consent form. Please answer the medical questions fully and honestly — suitability, expected results and aftercare all depend on it. We may decline or postpone a treatment if we do not believe it is safe or appropriate for you, and we would always rather do that than proceed.
A deposit may be requested for longer appointments, courses and advanced aesthetic treatments, and is deducted from your final balance. Deposits are transferable if you give the notice set out above, and are not refundable for a late cancellation or a missed appointment. Where no deposit was taken, a charge of up to 50% of the treatment price may apply to a no-show or a cancellation inside the notice period.
Gift vouchers are valid for 12 months from the date of purchase, are non-refundable and cannot be exchanged for cash. They may be transferred to another person. Please quote the voucher number when booking, and bring it with you to your appointment.
We only take clinical or before-and-after photographs with your written permission, and we will always ask separately before using an image in marketing or on social media. You can withdraw that permission at any time by contacting us, and we will remove the image from anything we control. Declining has no effect on your treatment.
If you are unhappy with any part of your visit, please tell us as soon as possible — ideally within 14 days — by speaking to us in the clinic, calling +44 7391 213145 or emailing glamsoul20@gmail.com. We will acknowledge your complaint within 5 working days and aim to resolve it within 28 days. We would always prefer the chance to put something right.
Nothing in these policies affects your legal rights. Our services are supplied with reasonable care and skill as required by the Consumer Rights Act 2015, and goods sold must be of satisfactory quality, fit for purpose and as described. Where a treatment or product falls short of that standard, your statutory remedies apply regardless of anything stated above.
Last updated: September 2026. If anything here is unclear, email glamsoul20@gmail.com or call +44 7391 213145.
